Return Policy
Cheiling Return Instructions
SATISFACTION GUARANTEE TO ALL CUSTOMERS
Customer should contact cheiling
if not satisfied with a product for any reason. cheiling will promptly provide an
exchange or refund if the product is returned within 30 days of delivery, in
its original packaging and with proof of purchase from cheiling .
LIMITED WARRANTY FOR BUSINESSES
All products sold to business
customers are warranted by cheiling only for use in business, government, resale,
or original equipment manufacture against defects in workmanship or materials
under normal use for one (1) year after date of purchase from cheiling . At cheiling
' option, the exclusive remedy for any product it determines to be defective in
workmanship or materials will be repair, replacement or refund of the purchase
price.
WARRANTY DISCLAIMER
A. No warranty or
affirmation of fact, express or implied, other than as set forth in the limited
warranty statement above, is made or authorized by cheiling . Cheiling disclaims any
liability for claims arising out of product misuse, improper product selection,
improper installation, product modification, misrepair or misapplication. Cheiling
expressly disclaims any warranty that the products: (i) are merchantable; (ii)
fit for a particular purpose; or (iii) do not and will not infringe upon
others’ intellectual property rights.
B. Cheiling makes no warranties
to those defined as consumers in the magnuson-moss warranty-federal trade
commission improvement act.
LIMITATION OF LIABILITY
Cheiling expressly disclaims
any liability for consequential, incidental, special, exemplary, or punitive
damages. Cheiling 's liability in all circumstances is limited to, and shall not
exceed, the purchase price paid for the product that gives rise to any
liability.
INSTRUCTIONS FOR WARRANTY RETURNS AND PRODUCT RETURNS
For warranty product
returns, please follow the instructions below to assure prompt handling. Proof
of purchase is required in all cases:
If the product was purchased
on cheiling.com, email us providing the purchase date, the original invoice number
and a description of the defect. Or, you may call cheiling Customer Care . For
product returns, please follow the instructions below to assure prompt
handling:
Write the reason for
returning the product on your packing slip. Indicate whether you would like a
replacement product or a credit to your cheiling acheilingount.
If the packing slip is not
available, please provide the purchase date, the original invoice number and
the item number for the product.
Please call or email us
prior to shipment for authorization. If the product arrives damaged, is
not as ordered or defective in any way; cheiling will provide a pre-paid return
shipping label.
If you are shipping the
product, carefully package the item(s) and include the packing slip.
Custom orders are sold on a Final
Sale basis only. No cancellations, returns, refunds or credits are allowed.